SMS Messaging Program
APT RED LLC, doing business as APT .RED, provides optional SMS text messaging for customer service communications and automated technical notifications.
Our SMS services include communications between authorized employees and existing customers, as well as automated technical notifications delivered to enrolled employees, contractors, and authorized third-party service technicians.
Types of Messages
Customer Service Communications
Customer service messages may include service scheduling, technician dispatch, arrival notifications, technical support, troubleshooting, equipment maintenance, service requests, and project coordination.
Automated Technical Notifications
Automated messages may include equipment test results, security system diagnostic information, system status updates, maintenance notifications, and other technical information requested by authorized personnel.
These notifications may be generated in response to technician-initiated testing, authorized service activities, or predefined system events.
APT .RED does not use these SMS programs for marketing, promotional messaging, or unsolicited customer prospecting.
Enrollment and Consent
Customer Enrollment
Existing customers may enroll in nonmarketing SMS communications by texting START to an APT .RED SMS-enabled business telephone number advertised in employee email signatures or other authorized communications.
Enrollment is voluntary. Customers who complete the applicable enrollment and confirmation process consent to receive service-related SMS communications from APT RED LLC at their enrolled mobile number.
Technician and Contractor Enrollment
APT .RED employees, contractors, and third-party service technicians may enroll in automated technical notifications through an authorized enrollment process.
Third-party technicians may be required to obtain authorization through their employer or an organization with an active service agreement with APT .RED. Authorization to access technical services does not, by itself, constitute consent to receive SMS messages.
Recipients must provide consent before receiving automated technical notifications. Enrollment and messaging preferences may be recorded for compliance and operational purposes.
Consent to receive SMS communications is optional and is not required as a condition of purchasing goods or services.
Message Frequency and Charges
Message frequency varies depending on customer service activity, technician testing, system events, and individual communication needs.
Message and data rates may apply. Your wireless carrier may charge for sending or receiving text messages according to your service plan.
Opting Out – STOP
Recipients may opt out of SMS communications at any time by replying STOP to the APT .RED telephone number from which they received a message.
Recipients may also request removal from APT .RED messaging programs by contacting support@apt.red.
After an opt-out request, a final confirmation message may be sent. No further messages will be sent under the applicable messaging program unless the recipient provides new consent, except where otherwise permitted by law.
APT .RED will honor opt-out requests across its messaging programs as applicable. Opt-out requests will not be circumvented by sending messages from alternative company telephone numbers.
Help and Support – HELP
For assistance with SMS communications, reply HELP to an APT .RED SMS-enabled telephone number.
You may also contact APT .RED Support by email at support@apt.red or by telephone at 800-957-2802.
Privacy and Information Sharing
APT .RED respects the privacy of SMS recipients. We may collect telephone numbers, messaging content, enrollment records, consent preferences, and message delivery information as necessary to operate our messaging services.
We may use third-party telecommunications and messaging service providers, including Twilio, to process and deliver messages on our behalf.
We do not sell or share SMS opt-in data or personal information with third parties for marketing purposes. Mobile messaging consent information is not shared with third parties or affiliates for marketing or promotional purposes.
For additional information, review our Privacy Policy.
Automated Messaging and System Availability
Automated technical notifications are provided for informational and operational purposes. Message delivery may be delayed or interrupted by telecommunications carriers, network conditions, equipment failures, or other factors beyond our control.
SMS notifications are not a substitute for required security system monitoring, emergency notification systems, or other designated operational safeguards.
Recipients should not rely exclusively on SMS messages for time-critical security, life-safety, or emergency conditions.
Changes to These Terms
APT RED LLC may update these SMS Terms & Conditions periodically. Changes will be published on this page with an updated effective date.
Contact Information
APT RED LLC (APT .RED)
Website: https://apt.red
Email: support@apt.red
Telephone: 800-957-2802